Things to Know Below is a list of helpful things to know before calling our technical support numbers. Know your user name. Know your password. Know the telephone number your Internet service is billed to. Know what type of connection you have (Dial-up or DSL). Know what browser you are using (Internet Explorer, Netscape, Mozilla Firefox, etc). Know what brand and model of Modem or Router that you have. Know what operating system your computer uses (Windows XP, Windows 2000, Windows 98, Windows 95, Mac OS, etc). Know what e-mail software program you are using (Outlook Express, Netscape Messenger, Eudora, etc). Write down the complete error message that you are receiving, including any specific error numbers. Make a note of any new hardware or software that you have installed recently. If possible, be at your computer with it powered on when you call us.   Back to Customer Care